Process

About Process

We’re experience-first commerce consultants & believe commerce should be anything but boring. We transform transactions into meaningful engagements, redefining your brand’s story through innovative development & design. We deliver experiences that accelerate growth.

Services and pricing

• Analytics and trackingPrice on request
• Business strategy guidancePrice on request
• Conversion rate optimizationPrice on request
• Custom apps and integrationsPrice on request
• Email marketingPrice on request
• Logo and visual brandingPrice on request
  What's included

  Included in starting price: We are the leading agency in Australia for outstanding design. Feel free to take a look at our portfolio. We can assist you with a rebrand or a a brand evolution to take your business to the next level and ensure that your branding devices are executed with the care and attention your business deserves. At Process we specialise in custom designed solutions tailored specifically for your business. Additional work and price information: We work with all of our clients on a retainer basis to that we can best assist as a strategic partner and really understand your business objectives.

• POS setup and migrationPrice on request
• Site performance and speedPrice on request
• Store build or redesignPrice on request
  What's included

  Included in starting price: We are the leading agency in Australia for outstanding design. Feel free to take a look at our portfolio. At Process we specialise in custom designed solutions tailored specifically for your business. We work closely with your team to outline a brand and customer focused strategy which we then use to inform our wireframing phase. Based on the wireframes we then put together a completely custom designed site that's optimised specifically for your brand and customers. Additional work and price information: We can also provide strategy and branding services as well as custom app development and conversion rate optimisation. Having been around for over 16 years we have an extensive partner network of digital marketers, photographers and copywriters should you require these services.

• Store migrationPrice on request
  What's included

  Included in starting price: We are the leading agency in Australia for outstanding design. With over 16 years Shopify experience we've performed dozens of complex site migrations from platforms like: Magento, WooCommerce, BigCommerce, Commerce Cloud, Kentico, eStar, Neto, Squarespace, custom builds and many more! We also have an app development team and can build custom middleware to integrate with whatever third party software you may need. Additional work and price information: Having been around for over 12 years we have an extensive partner network of digital marketers, photographers and copywriters should you require these services.

• Theme customizationPrice on request

Featured work

• Rollie

  Award winning Shopify Plus rebuild, leading the way in terms of design and UX. We worked with the Rollie team in creating a highly curated and strategic design that conveyed their brand. The animatics captivate the user to be immersed into the creative, innovative and fun world that is Rollie.

• StrangeLove

  Shopify build for Australia's leading premium mixer beverage company StrangeLove. We LOVE the rainbow tasting notes grid on the product page, their recipe specific blog and their hover videos are next level! Since launching the site their conversions are up an incredible 36% and online revenue is up 48% compared to the previous period!

• Snuggle Hunny

  First-class redesign & Shopify migration for the snuggliest baby brand featuring a dedicated B2B store.

• CocoFloss

  Vibrant & fresh custom design for a US-based oral care brand.

• Cygnett

  Radical brand transformation for Australia's leading tech peripherals retailer.

• Frank Green

  Strategy, redesign & custom build for iconic sustainability brand on Shopify Plus.

Ratings and reviews

• Mighty Purse AUSStore build or redesignMar 22, 2019

  Working with the team at Process on developing our Shopify website, has been a great experience for us. Andy and Jess have been knowledgable, reassuring, professional and committed, always willing to go the extra mile. I am someone who doesn’t have all the tech skills and understanding for website development, Jess made me feel comfortable to ask any questions, regardless of how silly they may have been and was always patient, cheerful and understanding. I learned so much along the way. When we requested changes to be made, the team always had great suggestions to add. E.g when we couldn’t decide which font to use, the team showed us several examples very quickly, they threw in some of their own suggestions which was very helpful and enabled us to make a decision faster, without having to spent nights tossing and turning looking for the right answer. There were several situation like this, where the hard decision making has been made easy for us with the teams help and support. We were guided consistently from beginning to completion. We highly recommend anyone to work with Andy and his team.

• EarjobsLogo and visual brandingMar 19, 2019

  Process Creative live and breath design and as far as I'm concerned are the country's leading agency when it comes to Shopify and Shopify Plus. Within an hour of meeting Andy, Jess and the team I knew these were people I wanted to work with. Their energy and insight was unlike anything I'd encountered before. True to form the website they delivered to us is exceptional. Beyond simply designing us a new website though Process was able to imbue upon us a surprisingly vast amount of knowledge about Shopify and ecommerce in general. This beyond all else is what I'll remember from my time working closely with Process Creative.

• ZitStickaStore build or redesignFeb 24, 2019

  Working with the Process team has been an absolute pleasure from start to finish. Not only did they deliver top notch account/project management, they developed a world class site that was exactly how we envisioned it. Their attention to detail and expert recommendations allowed us to evolve the website during the development process, resulting in a highly optimized site once completed. Their developers have exceptional skills when it comes to Shopify Plus and is able to edit, fix and troubleshoot very quickly and with ease. Would recommend Process to any company looking to build their Shopify store with class.

• B.CoolsTheme customizationNov 13, 2018

  Process have been great to deal with throughout the project - creating multiple geo-located Shopify Stores. Jess went above and beyond to make sure everything ran smoothly and the whole team was very knowledgable and easy to deal with.

• Cocksox®Store migrationNov 2, 2018

  Cocksox approached the team at Process Creative with the task of updating our e-commerce store and refreshing our branding across the site. We have been hosting our online store on Shopify for over four years. While this has been a successful period for us, we had developed a number of specific requirements for the new theme, particularly in regards to the user experience on mobile and tablet devices. In our initial meeting with we were impressed with their knowledge of the Shopify platform. It was very clear that they understood the balance between cutting edge design and artistic direction, and the key functionality and features that a successful e-commmerce store requires. Throughout the project, Process Creative exceeded our expectations, and all feedback we provided at each phase was carefully considered and discussed. This communication was vital in the delivery of a site that has truly met our requirements, and will provide a better experience for our visitors and customers. Jess, Andy and the entire team at Process Creative have consistently demonstrated exceptional technical and strategic methods, delivering a site that maximises the potential of our theme while working within the Shopify framework and the budget for the project. It was a pleasure to work with Jess, Andy and the entire Process Creative team on this project.

• The Wanderers Travel Co.Business strategy guidanceOct 26, 2018

  It has being amazing to work with Process! Since day one Andy and Jess have proved themselves to operate with a high level of professionalism and efficiency! It’s such a pleasure to deal with Jess on a daily basis as she is simply great in assisting us in our less skilled areas. They really understand the spirit of our business which is crucial to create a bond with our team!

• Tropeaka.com.auProduct and collection setupOct 5, 2018

  Process are a friendly bunch that you can trust and rely on to perform. They're the first ones we've worked with that know their stuff and actually care to see you succeed. Not all Australian devs are created equal, and Process have shown they're top of pack.

• State of EscapeStore build or redesignOct 4, 2018

  Andy and the team at Process Creative have been amazing bringing our new custom Shopify website to life. We were very specific with the brief and the design aesthetic was paramount to us. Andy not only has the technical nous but the design skills to build beautiful ecomm sites which is a rarity. In addition they are great problem solvers and will always come back with solutions rather than problems. We highly recommend Andy and the team at Process Creative.

• REDACTEDStore settings configurationJul 13, 2018

  I was in a real jam and trying to fix an issue I had with my Shopify Store. Andy was good enough to resolve the issue with me over the phone, there and then. I cannot thank him enough - excellent service!! Thank you.

• Botany RoadStore build or redesignJul 11, 2018

  First off, Andy and Jess at Process are great. We had an excellent initial meeting where they brought both very useful technical and creative ideas to the table I hadn’t considered. Great listeners and communicators. Very attentive and on the ball during our build phase. I look forward to a further collaborative relationship through the journey of our business!

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